Valletta Football Club take the privacy of all of our fans, supporters, customers, web site users, very seriously and take great care to protect their personal information.
WHAT INFORMATION DO WE COLLECT?
We may collect personal information about customers from a variety of sources including, but without limitation: (i) visits to websites (ii) purchasing goods or services via our website (iii) emails, written and verbal communications (iv) participating in competitions or lotteries; and We will use our reasonable endeavours to ensure that people providing us with personal information are aware that it is being collected and for what purpose it is being collected at the point of collection.
EXAMPLES OF THE INFORMATION THAT WE MAY COLLECT
We may, for example, keep a record of your name, address, email address, date of birth, and telephone number. We may also keep a record of the purchases that you have made from us and details of any correspondence we have entered into with you.
We may supplement the information that we collect with other information that we obtain from our dealings with customers or which we receive from other organisations, for example, our sponsors.
WHY WE COLLECT YOUR INFORMATION
We collect information about you to help us to understand about our customers generally, and also to help us to understand more about each individual customer specifically. For example, we would like to know the average age profile of our customers, and how far our customers travel to support us. These are examples of general information which are not only useful for us, but also for the football governing bodies and our sponsors.
We also would like to know about individual customers to help us to understand about their preferences and to help us to provide goods and services that they might find appealing.
HOW WE WILL USE YOUR INFORMATION
to administer transactions and provide products and services and or details of products and services to customers who request them;
to record, handle and respond to enquiries and complaints;
for general record keeping purposes;
to carry out market research and/or to improve the products and services we offer;
to track activity on our website;
to create an individual profile of each customer so that we can:-
understand and respect their preferences and privacy,
offer products and services (including those of our commercial partners and third parties) that we think might be of interest to them, and
customise our communication with them. For example, we may customise our website and marketing communications according to their interests
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
In order to ensure that we manage your data effectively and efficiently, in which case we may need to appoint other organisations to carry out some data processing activities on our behalf. This might, for example, include checking your details against the telephone preference service. We may also need to appoint other organisations to carry out data processing activities such as mailing services and mail order fulfilment.
If Valletta Football Club or substantially all of its assets are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets.
to protect the rights, property, or safety of Valletta FC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In these circumstances we will use our reasonable endeavours to ensure that personal information relating to customers is properly protected and processed under strictly controlled conditions.
Occasionally, we and/or our commercial sponsors would like to contact you to tell you more about the offers available to you and about a range of other initiatives through a number of different ways including by post, telephone, text/picture/video message, fax or by email. If you express an interest in an offer from one of our commercial partners we have asked that our commercial partners let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing our commercial partner programme.
WHAT TO DO IF YOU DO NOT WANT US TO CONTACT YOU
We will assume that people who support Valletta FC, contact us, or use our website, wish to know more about Valletta FC and we will communicate with them accordingly. We will use our reasonable endeavours to communicate with them according to the preferences that they share with us. We will use our reasonable endeavours at the point of data collection to provide customers with sufficient means to enable them to opt out of contact by us or any third parties. This will be through tick boxes on paper forms, and electronic tick boxes on digital media such as the internet.
PERSONAL INFORMATION AND THE INTERNET
The Valletta FC website contain links to other websites which are provided for the benefit of our customers.
We recommend that customers check the privacy and security policies and procedures of each and every website that they visit including those of our commercial sponsors.
The Valletta FC website include certain forum, message boards, and/or news groups on which customers can post information. Any information that customers chose to post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
In common with many other website operators, we may use standard technology called ‘cookies’ on the Valletta FC website. Cookies are small pieces of information that are stored by the browser on a computer’s hard drive and they are used to record how people use and navigate websites.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
SECURITY OF INFORMATION
We are firmly committed to data security. When customers place orders via the Valletta FC website, we use or offer the use of a secure server. The secure server software encrypts all information before it is sent to us. We take steps to guard against unauthorised access to customer data and have security procedures in place to protect our paper based systems and computerised databases from loss and misuse. We only allow access to them when it is absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within them. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you provide to us.
WHAT DO WE DO WITH YOUR FINANCIAL INFORMATION
We will use your financial information to enable payment authorisation and billing including any online or mail order. When you purchase any products from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and companies that handle delivery and shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. We will not share your financial information with third parties without your consent for any other reason.
HOW TO CONTACT US